Submit your care plan tasks
This is the place to send us your Website Care Plan requests! Just pop your task details into the form and we’ll get started right away. If we need anything else from you, we’ll be in touch. Not sure what’s included? Take a look at our FAQ below for a guide on what comes with your plan. You can also visit our care plans page for more information.
Our FAQ section is here to answer all your questions about our website care plans. From understanding what’s included in each plan to how we handle specific tasks, we’ve got you covered. Whether you’re curious about the difference between our standard and unlimited plans, or need more details on the types of fixes we can handle, you’ll find clear, helpful answers right here. Still have a question? Feel free to reach out—we’re happy to help!
A task or fix on your website can be anything from adding, deleting or editing content (images, text, videos, pdfs etc) on your site, adding images, aligning elements, installing plugins, removing pages, updating products, prices and descriptions, updating social media handles, bug fixes, removing malware, and much more. For more complex work such as adding pages with new content or integrating complex functions, we can give you a quote based on the work. We pride ourselves on being affordable so shoot us a message at hello@digitaldesignonline.co.uk if you need more than just a fix.
A task does not include building new pages, implementing apis and adding advanced functions such as booking systems, ecommerce or complex plugins. We will always let you know if a task requested is in scope or not. If you still want us to implement a task out of scope then we will give you a price for the specific work.
We take care of your issues pretty much straight away. Most issues are resolved within 1-4 day depending on the nature and number of tasks requested.
If we haven’t already got your login details, then usually we just need your login details to WordPress and sometimes your hosting provider. Don’t worry, if you are unsure, we can guide you.
Lots of our customers come to us in difficult situations, when they might be out of depth. We can help navigate tricky situations and describe what’s needed and what we need to do. Email us at hello@digitaldesignonline.co.uk if you have a complex request.
If you sign up for a one-time pay as you go task, there is no ongoing fee. We offer subscriptions plans, but the pricing is up-front and any care plan you subscribe to can be cancelled any time after 3 months.
Simply scroll above and enter your website task details, along with a payment. Once you have submitted your request we will get back to you to request any further information if required and advise how long the task/s will take. Tasks are usually actioned within 1-4 days but more complex tasks can take longer, either way we can help you fix your issue or amends.
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