FAQ

Everything you might need to know

General

  • How do i check on the progress of my project?

    Once your first payment has been received, we advise on a first review date, each project type has different turnaround times depending on the nature of the project. Within that time we may contact you to request anything further we may need from you, and usually drop you a touching base email, other then that you are most welcome to drop us an email to find out the status of your project at hello@digitaldesignonline.co.uk.

  • I need something designing yesterday, is this possible?

    Sometimes our clients may require our services at very short notice. We can usually accommodate rush jobs depending on the size of the project and how full our production schedule is. These jobs are usually subjected to an additional fast track charge on top of the cost of the graphic service requested. At current our graphic design fast track charge is set at £69.

  • Who owns the copyright for the designs you produce?

    Copyright for all work carried out by Digital Design Online transfers to the client as soon as your balance has been settled in full. We do, however, reserve the right to use any work for promotional purposes.

  • Where are you based?

    We are based in the beautiful Robin Hood town of Nottingham. But we love to work with companies all across the UK, and internationally.


  • What are your working hours?

    We work from Monday to Friday from 10am to 4pm. We are closed over weekends, bank holidays, and from the 23rd of December to 3rd/4th January over the festive period. Of course you can still email us within these times at hello@digitaldesignonline.co.uk and we will get back to you as soon as we return.

  • What happens if I need to cancel a project?

    Firstly, please let us know as soon as possible. We will need to charge for any work already carried out after we received your approval to proceed, but of course, if we haven’t started then there will be no charge.

  • Why should I choose Digital Design Online for my website?

    Digital Design Online is an established web design company that has been delivering projects at all levels of complexity to clients across the UK. Our clients range from startups to small business to large enterprises. We have developed a sophisticated style and a deep understanding of website requirements since our founding in 2017.

  • Are there hidden costs?

    Not at all. We discuss your website requirements and price accordingly. Once you have placed your order with us, we adhere to our fixed/quoted price. If you require any additional work we will always invoice separately.

  • Do we need to have a meeting to discuss your website?

    We are primarily an online business, so most of the time, a meeting isn't necessary and the work is completed with only discussions over phone, email or other. This allows us to maintain a fast workflow in turn allowing us to provide the pricing structures that we do. We upload our work for your review to a private server that only clients can access. We then work with you to implemented requested amendments to the site until you are happy with the result.

  • How can i pay?

    You can send us a bacs transfer or a paypal payment.

  • How does the payment process work?

    You kick start your project with a 50% payment. The remaining is due upon completion and just before going live/sending over your project files.

  • You don't have a price listed for my type of project

    No problem, this is where we will give you a custom quote, our pricing structures cover most common project types businesses want, but of course, we are able to take on projects of any size, please contact us for a quote. hello@digitaldesignonline.co.uk

  • Web Project

  • Why is the example in your portfolio different to the actual site

    At the time of completion on any website we make, we take a screenshot of our finished work, since then, our previous clients may have altered their own site etc, added content, changed things as they see fit, if any of our designs differ slightly from the link then it is due to this.

  • How do i check on the progress of my project?

    Once your first payment has been received, we advise on a first review date, each project type has different turnaround times depending on the nature of the project. Within that time we may contact you to request anything further we may need from you, and usually drop you a touching base email, other then that you are most welcome to drop us an email to find out the status of your project at hello@digitaldesignonline.co.uk.

  • I need something designing yesterday, is this possible?

    Sometimes our clients may require our services at very short notice. We can usually accommodate rush jobs depending on the size of the project and how full our production schedule is. These jobs are usually subjected to an additional fast track charge on top of the cost of the graphic service requested. At current our graphic design fast track charge is set at £69.

  • Who owns the copyright for the designs you produce?

    Copyright for all work carried out by Digital Design Online transfers to the client as soon as your balance has been settled in full. We do, however, reserve the right to use any work for promotional purposes.

  • Where does content come from when we develop my website?

    You as the client is responsible for supplying content for your website. We can collaborate with you in this area, making recommendations and helping you find suitable online resources. It is very important that your website reflects information about (and from) your company.

  • Does the site come with an email address included?

    All of our websites that we host come with email accounts (all with your domain name address). 

  • What is web hosting?

    Web hosting is required in order to get your website online. It is the space that you ‘rent’ which houses your web files and allows users to access your site and the information contained on it.

  • What is WordPress?

    WordPress is an open source platform on which website designers and developers like us build websites. It provides all the flexibility and functionality we need so you’re easily able to keep your site up to date with new content. We love it! as do millions of business owners across the world. We use it for all the different websites we create, from small business websites to ecommerce sites.

  • Do I need special tools or skills to use a content management system?

    No. It can be accessed from any web browser anywhere.

  • What do you build your websites on?

    We mainly build our websites on a WordPress platform. This is used by millions of small and large businesses and makes your web presence future proof since it's not going anywhere any time soon. WordPress is an extremely powerful, customisable and open source platform, if you can dream it, we can make it using this brilliant website platform.

  • Who owns the website once design work is complete?

    You.

  • Do you redesign existing websites?

    Absolutely, we can rebrand your existing website.

  • Why should I choose Digital Design Online for my website?

    Digital Design Online is an established web design company that has been delivering projects at all levels of complexity to clients across the UK. Our clients range from startups to small business to large enterprises. We have developed a sophisticated style and a deep understanding of website requirements since our founding in 2017.

  • What if I do not like the design?

    If you are not satisfied with the initial design, we will work with you further and come up with another design. Our aim is to design a website that you are completely happy with.

  • How do I get my website on search engines, especially Google?

    Modern search engines will find your site naturally, through links to your site from other sites. Google especially relies on your incoming links to determine popularity and relevance.

  • What are my options for e-commerce?

    Pretty much any payment gateway that can be integrated. You can take payments online in a number of ways. The first is PayPal, an inexpensive way to start taking payments quickly. With PayPal, your visitors can pay with a credit card or by sending a payment from their checking account. PayPal provides a very easy way to integrate a shopping cart into your site, which reduces development time. There is also the option of creating a full e-commerce solution. This involves many different components - a merchant account from a bank, a payment gateway service that allows you to accept payments into your merchant account from your website, a shopping cart or payment script that integrates with your payment gateway, and certain elements of the server environment like having an SSL certificate and a static IP.

  • Will everyone see my website the same way?

    All of our website are mobile responsive meaning you will have fluidity between all devices, however your visitors can see some things differently depending on their browser, screen resolution settings and devices. We design sites with that in mind and preview them in several browsers and resolution settings before publishing. As technology evolves, all websites need to be re-evaluated.

  • How do I update my website?

    All of our websites have a CMS system, since most of our websites are built on a WordPress platform, this means you have full control of your site once complete. If you don't feel confident in making changes, and wish to make changes infrequently, we can carry our these changes for a small charge otherwise you can sign up to our after care package at £20.99 per month which covers the maintenance of your website.

  • Will my website design be search-engine friendly?

    All of our websites are created with search engines in mind. However the rank of your website is wholly dependent on any SEO or online marketing you have applied to your site, please keep in mind that whilst our sites are search engine friendly SEO is required to rank very high up in the search engines. It is a good idea for your website to be re-evaluated from time to time as search engines do alter their rules and algorithms. This will ensure that your site is up to date with new rules for basic search engine compliance.

  • What photo, graphics and text formats should I use for my new website?

    Please provide all text, photos and graphics in electronic form. For example, Microsoft Word, Email text & attachments.

  • Do I have to keep my website with you forever? Can I move it to another provider?

    You may move your site to another Web hosting service at any time. Once your design has been completed you receive all necessary login details for your website.

  • Once my website design is completed, what after-care service do you offer?

    We fully support any website we design and are always available should you encounter any problems or require new enhancements. You can sign up for a our monthly care package which includes : content updates, amendments to existing pages, site backup, plus more for £20.99 per month.

  • How much will a website cost me?

    We have pricing structures on our website, for custom projects (Projects that don't fall under our preset pricing guide), it varies depending on its complexity. We are happy to discuss your requirements and provide a quote at any time.

  • How long will it take for my website to be designed?

    Depending on the complexity and website package, we have some general timelines of when you can expect the first complete review of your project. If you have a deadline, we will work hard to meet it. The most common cause of delay is the content (text/images/etc) from the client, so ensuring that we have everything we need to get your project complete is really important. Some rough timelines are: 1 (Landing) Page Website = 7 days 3 Page website = 10 days 4 - 7 Page website = 15 days 7 - 15 Page website = 30 days Custom Website - We would advise on a timeline

  • Do we need to have a meeting to discuss your website?

    We are primarily an online business, so most of the time, a meeting isn't necessary and the work is completed with only discussions over phone, email or other. This allows us to maintain a fast workflow in turn allowing us to provide the pricing structures that we do. We upload our work for your review to a private server that only clients can access. We then work with you to implemented requested amendments to the site until you are happy with the result.

  • What domain name should I choose?

    The choice of domain name depends on how you plan to use it. In most cases, it makes sense to choose one that is easy to pronounce and spell if you will be telling people about it over the phone. Above all, you should choose a name that is memorable and not confusing. Ultimately the choice is yours.

  • What happens after 12 months of using your domain & host?

    After 12 months you can remain with our host for £13.99 per month set up via monthly payment, or move your website onto another host elsewhere. If you would also like to renew your domain with us then this will be chargeable at £10 per year.

  • Do we include domain & hosting?

    Currently yes, we include 12 months domain* & hosting for any clients who may want this. If you already have a domain or host we will use these for your project. The start date of domain and host begins once acquired.

  • Graphic Design

  • How do i check on the progress of my project?

    Once your first payment has been received, we advise on a first review date, each project type has different turnaround times depending on the nature of the project. Within that time we may contact you to request anything further we may need from you, and usually drop you a touching base email, other then that you are most welcome to drop us an email to find out the status of your project at hello@digitaldesignonline.co.uk.

  • Do i get a vector file for my graphic work once created?

    YES, you get the AI, EPS (vector), jpeg & png files.

  • I need something designing yesterday, is this possible?

    Sometimes our clients may require our services at very short notice. We can usually accommodate rush jobs depending on the size of the project and how full our production schedule is. These jobs are usually subjected to an additional fast track charge on top of the cost of the graphic service requested. At current our graphic design fast track charge is set at £69.

  • Who owns the copyright for the designs you produce?

    Copyright for all work carried out by Digital Design Online transfers to the client as soon as your balance has been settled in full. We do, however, reserve the right to use any work for promotional purposes.

  • Will I be able to update these files on my computer?

    That depends, the main software packages we use are Adobe Illustrator, Adobe Photoshop & Adobe InDesign, if you have the said softwares we use then absolutely, if not then unfortunately the files are not editable.

  • How will I receive the finished design?

    Once we have received your final payment for the project, we will supply all electronic files via email or Wetransfer for files that exceed the attachment limit. For print jobs, you will receive high resolution PDFs as well as all fonts used within the artwork, which can be taken to a printer of your choice.

  • How does the design process work, from my initial enquiry, to completion of the job?

    We start all projects by requesting you fill in a project form that will detail what you want. From this project form we establish the specific requirements, which we call The Brief. We believe that client input is a crucial factor to making the project a success. Once we have established the brief, we begin work on the project by reviewing your form and researching ideas. We then get cracking on your first review mockups ready to send for your first review date. If any alterations are required once you receive your mockups , we make the necessary amendments and re submit to you. This process continues until we receive client approval.

  • Do we need to have a meeting to discuss your website?

    We are primarily an online business, so most of the time, a meeting isn't necessary and the work is completed with only discussions over phone, email or other. This allows us to maintain a fast workflow in turn allowing us to provide the pricing structures that we do. We upload our work for your review to a private server that only clients can access. We then work with you to implemented requested amendments to the site until you are happy with the result.

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    Nottingham web design

    HOW WOULD YOU LIKE TO GET STARTED?

    WEB

    1-3 Page Website – £199

    4-7 Page Website – £299

    8-15 Page Website – £399

    Ecommerce – £519

    GRAPHIC DESIGN

    Logo Design – £59

    Business Card – £59

    Leaflet – £75

    Poster – £99

    Brochure – £149